At Tail-or-Made, we aim to make your shopping experience as simple and secure as possible. To place an order; select the item you wish to purchase by clicking on the correct size and colour to add the item into the shopping cart. Once you have finished, click “proceed to checkout” for delivery and payment options. Note that we cannot add garments or discount codes to your order once it is placed.
Changed your mind?
We are not able to make changes to your order once placed however if you email us within 30 minutes we will do our best to have it cancelled before processing.
Orders placed online are considered an offer of purchase, and are subject to acceptance and availability. We try to ensure that availability information is correct, but sometimes stock can sell out quickly. If this is the case, we will inform you as soon as possible and provide a refund for the unavailable garment. Our collection contains exclusive pieces in very small production runs, which in some cases can be made to order. In the event that your order has to be newly manufactured as a pre-order, we will contact you individually to agree the delivery date to make sure it arrives in time for your special occasion. As the customer it is your responsibility to ensure that all information provided regarding your address, personal details, delivery address and payment method is correct and accurate. If any of these details change you must notify our customer service team immediately at email@example.com. Acceptance of changes to terms is subject to the written receipt from Tail-or-Made.
If your parcel does not arrive within the expected time frame, please notify us as soon as possible; within 15 working days for the UK, and within 20 working days for international deliveries. Failure to do so affects our ability to trace the parcel and issue any refund/replacement due.
If you wish to cancel your order under Selling Distance Regulations you must tell us in writing (firstname.lastname@example.org) within 7 working days once the package is delivered.
For online purchases, Tail-or-Made Savile Row ltd will accept merchandise in its original condition for a refund of the purchase price when accompanied by the original invoice. Merchandise must be returned within 14 days from the date of delivery. Return address will be included in your package.
Merchandise that has been worn, used, altered or damaged will not be accepted. Returns on these specific items will only be honoured if the return label remains intact.
Tail-or-Made reserves the right to refuse return of any merchandise that does not meet the above return requirements in Tail-or-Made sole discretion. Merchandise returned will be processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment. Please note the original shipping charges incurred at the time of purchase are non-refundable.
WRONG ITEMS RECEIVED / FAULTY
If you have received the wrong item or have discovered a fault, we sincerely apologise for any inconvenience caused. Please return the wrong or faulty item using the return address label provided, and once we have confirmed the fault, we will be happy to issue an exchange or a refund.
DISCOUNTS / STORE CREDIT
If you have a discount code, you must enter it before you proceed to the checkout as you will not be able to do so once your order is placed. You may only use one discount code per order. Refunds for item(s) from an order which was discounted or part of a promotion will be calculated as Follows: Where a discount has been applied to the entire order, the discount will be applied evenly across the items ordered. For example, if a “£10 off” discount was applied and four items were ordered, then each item returned would be discounted by £2.50. If a % discount was applied, then the % would be applied separately to each item. Store credit is only valid for purchases made on www.tail-or-made.com, and must be added before the order is placed. The total value must be used in one order only. In the eventuality that an item is cancelled or returned from the order when using a store credit a new one will be issued and emailed to you. If a Promotion was applied, i.e. “Buy One Get One Free”, all items in the promotion must be returned for a refund, otherwise the missing item will be charged at the current price. Store credits cannot be used in conjunction with another credit store / coupon code.
Tail-or-Made takes great care to ensure that all clothes items are produced to the highest quality standards. However, if you discover a manufacturing defect on any of your items, you may return it for a full refund, provided that it is returned within a reasonable time period from the initial purchase in line with the Sale of Goods Act 1979. In normal circumstances, a reasonable time period is considered to be within 45 days of product dispatch. Tail-or-Made undertakes no warranty to refund items outside of a reasonable time period or where product return is without a clear manufacturing defect. Items that are not deemed faulty will be returned to you. Liability for any claim will not exceed the purchase value of the product. Whilst we make every effort to ensure that all price details are correct, the price of goods is subject to acceptance upon dispatch of your order. Should there be any such variance in price due to a typographical error, the Tail-or-Made customer service team will contact you directly to advise you of it. The price displayed for goods and services remains the same regardless of the country of delivery. For deliveries to the EU, the price is inclusive of VAT. For deliveries outside the EU (including the Channel Islands and Canary Islands), the price remains the same but VAT is not charged, and you will not be entitled to VAT refunds.
All elements of the Tail-or-Made website, including images, technology and designs are protected by Tail-or-Made, a registered brand of Tail-or-Made Limited. Images may not be reproduced or products represented for onward customer sale, without express consent from Tail-or-Made Limited.