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Frequently Asked Questions

How do I shop tail-or-made.com?

There are several ways to browse tail-or-made.com. Simply roll your cursor over the relevant section to open a drop-down menu, and then click on the links to visit categories, such as dog coats or Blazers. Within each category, you will find subcategories to further refine your search and help you locate exactly what you are looking for. If you are looking for a specific item, our search box is located on the top hand corner of our page. You may search for products by name, category or style. When you have made your selection, choose your size from the drop down menu and click on “add to shopping bag”. Once you are ready to complete your purchase, visit your shopping bag at the top right-hand corner of our screen and click on “Checkout” to be led through the checkout process. If you have any questions or concerns, please contact us via email at info@tail-or-made.com.

How do I place an order?

 

Depending on availability and shipping address, purchases may be made either directly through tail-or-made.com or through the assistance of our online personal shoppers. You can contact us via email at info@tail-or-made.com. Due to high call volumes, we advise you to email us, to which we will reply as soon as possible. For product inquiries, please include the style number and size if applicable.
Please note we are available Monday-Friday from 8AM-7PM and Saturday 9AM-5PM, excluding holidays.

Can I cancel or modify my order?

 

Once an order has been successfully submitted, it cannot be cancelled or modified. We advise you to follow the return instructions included in your package, or refuse the shipment upon delivery, and it will be returned to our attention. Please allow 7 to 10 business days for your refund to be processed.

How much is shipping?

United Kingdom:  £5.00
Europe:  £25.00
USA/Canada:  £35.00
Rest of the World:  £45.00

Can I have an item shipped to a P.O.Box address

 

Purchases may not be shipped to P.O. boxes, APO/FPO addresses, hotels, freight forwarders or to any address outside of the United States. To bill an order to your APO/FPO address, please contact us at via email at info@tail-or-made.com

What is your return policy?

 

For online purchases, Tail-or-Made Savile Row ltd will accept merchandise in its original condition for a refund of the purchase price when accompanied by the original invoice.
Merchandise must be returned within 14 days from the date of delivery.  Return address will be included in your package.
Merchandise that has been worn, used, altered or damaged will not be accepted. Returns on these specific items will only be honoured if the return label remains intact.
Tail-or-Made reserves the right to refuse return of any merchandise that does not meet the above return requirements in Tail-or-Made sole discretion.
Merchandise returned will be processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment. Please note the original shipping charges incurred at the time of purchase are non-refundable.

How do I return my purchase?

Easy-to-follow return instructions are included with each shipment. We recommend shipping returned merchandise via Royal Mail First Class or DHL for tracking purposes. Please be sure to request adequate insurance to cover the shipment. Tail-or-Made will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled, or damaged.

Is a signature required upon delivery of my order?

For security reasons, all Tail-or-Made online purchases require an adult signature upon delivery. If you are unavailable to sign for your package, the driver will leave a door tag on your door, informing you of the delivery attempt. The driver will make a total of three delivery attempts on three consecutive business days. If you are still unavailable to sign for your package, the package will be returned to sender.

Can I return a personalized/ bespoke item?

 

Withdrawals, cancellations, exchanges or returns are not accepted for orders of customized products.

What are the benefits of creating a Tail-or-Made account?

 

Creating a Tail-or-Made account allows you to:

  1. store multiple shipping and billing addresses to expedite your checkout;
  2. save the contents of your shopping bag for later;
  3. easily access your current order details and history;
  4. save credit card information to expedite checkout;
  5. manage your saved items;
  6. discover recommended items.

What methods of payment are accepted?

Tail-or-Made accepts credit card (Visa & MasterCard), PayPal and Cash on Collection(for ready to wear items).